Frequently Asked Questions
Will someone come to my home to fix my devices?
Your technology resource will speak with you to get a better understanding of the problem with your device. If the device is a computer, the technology resource will remotely access it (after your permission is given) to further diagnose the problem. If your support plan covers pick up, the technology resource may suggest coming to your home to have a closer look at the device, or picking it up to have it more thouroughly diagnosed by our technicians.
How will I receive maintenance support?
Maintenance on your devices is scheduled based on your maintenace subscription. When your computer is scheduled for maintenance services, a tehcnology resource will contact you to get permission to remotely access your computer. Once connected, a thorough evaluation, diagnostic services and optimization services will be performed. When complete, you will receive a summary detailing the maintenance performed. If your device is not a computer, a technology resource will work with you to determine the best method of getting the device and performing the scheduled maintenance. This may include picking up the device, coming to your home to perform the maintenance, or having you drop the device off at one of our locations.
How will I be made aware of new technology sessions?
When you join our mailing list, you will be made aware of any changes or additions to the tech sessions. You will also have an opportunity to register for the session as an early bird.
Can I request a tech session?
Yes. You can request a session by entering the details in the "Contact Us" form. We will give you a call to discuss the details and arrange the session.
What happens if I exceed my number of monthly support calls?
If you exceed you monthly support call alottment, we will still be happy to assist you with your technology needs. You will be charged on a per call basis for each support request. The charge for the request will be billed to your account or you can pay at the time of the call.
What's the difference in a Technology Resource and Personal Technology Resource?
A Technology Resource is a customer support specialist who will assist you when you request technology support by calling our support line. A Personal Technology Resource is the same technology resource who will help you with all of your technology needs each time you need technology help. Your Personal Technology Resource, you never have to explain your questions, devices, or requests multiple times because they will be familiar with all of your technology needs. Both Technology Resources and Personal Technology Resources have extensive technology experience and will be able to assist you with your technology questions.
How do I register for a technology session?
To register for a session, give us a call and we will discuss the session with you and add you to the list of participants. You can also request to be added to the session participants by completing the "Contact Us" form and we will give you a call to confirm your registration.